hi i have submitted clear is documents and im still being told my id is not valid
Hey, @stephen114 ! Welcome to Shopify Community!
Are you having trouble submitting the required documentation for the Shopify Payments verification? If so, we’ll need to access your account to find out why your ID is invalid and advise how to submit it. We’re not able to provide account-specific support via the Shopify Community at this time so we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!