Why is my subscribe button leading to a 404 error on Mailchimp?

Store Design
1

Hi,

I’m hoping someone can help me! I don’t know the reason but my (subscribe to my newsletter) no longer works. When I input my email address and press submit, it takes me to a 404: “Page not found-Mailchimp” then it states the name of my site but with a .us4.list-manage.com

I don’t know anything about code.

I would greatly appreciate the help!

Thank You,

2

@Sopsyched1

sorry your store doesn’t work

3

Oh, I thought this was a community forum where store owners help others with the knowledge they might have.

Thank you anyway,

4

@Sopsyched1

ok Thanks for update

5

Are you using mailchimp for your newsletter signup or the default shopify signup?

6

Thank you for responding! I’m using it for my newsletter signup

7

I didn’t even know Shopify had a default Shopify signup…

8

That would be an issue with mailchimp. Either your settings are wrong in the app or mailchimp is messed up. I would check your setting in your app to be sure your pointed at a conformation or thank you page after sign up or contact mailchimp and have them trouble shoot it.

I have had many issues when I used them and ended up changing apps. They do have a good support staff though.

9

Yes, when you go into your customize theme you can add a signup form to your home page and also add one in the footer so it shows on every page

10

I’m on MailChimp’s free plan. it’s only for customers to subscribe, I didn’t even know I had a Mailchimp app! To top it off I’m not good when it comes to coding or technology. I checked my account over at Mailchimp, and all was good, so it must be on my site.

Thank you!

11

what is your website URL. I will look and see what happens if I use the signup form

12

My subscribe button is already on my footer, has been since the beginning. When I test it by putting my email address in it it takes me to that “That odd” “not found” Mailchimp blank page. First time ever…

Thank you

13

Thank you

14

Oh shoot, sorry about that, i responded to the wrong person.

Its sopsyched.com

Thank you

15

Your signup is defiantly being routed through a mail handler. Are you hosted by shopify? and have you installed any apps recently? I’m not aware that shopify uses mailchimp as a mail handler unless it came preinstalled with your theme or another app you use

16

Yeah, back 10 days ago I had wishlist king installed. I didn’t notice any problems until just a while ago. It is possible this has been broken for 10 days.

Thanks for checking…

17

The designers that developed the site installed Mailchimp, this was back a couple of years ago. Shopify doesn’t host my site.

18

I’m probably going to hide the subscription until I find out what the problem is. Better to not show one than have a new customer attempt to use it, and nothing!

Thanks for your time!

19

Ok… I would contact mailchimp directly then and see if they are able to trouble shoot the problem. From what I can see Wishlist doesn’t say they use mailchimp but they may use them as a backend mail handler for notifications and signups for that service and it might be interfering with the original code for your newsletter signup form.

20

Possibly contact Wishlist support too and see if they have any ideas since your signup was working before you installed their app. They may have their own sign form