Why is my temporary domain not working on Shopify?

Technical Q&A
1

Hi team,

I’m having issues to view my temporary domain mk-jewelry-atl.myshopify.com, I believe this is related to the domain we have mkjewelryatl.com, however, I’ve tried to remove this domain from Shopify managed domains without success. Can anyone help me with this?

Thanks in advance,

MK Jewelry

2

Hey, @MkJewelry .

Thanks for reaching out. I noticed that you’re a new member of the Community forum, welcome! I’m happy to help.

Just to clarify, are you having trouble accessing your storefront through your .myshopify.com URL? May I also ask which domain you’ve tried to remove? It will be really helpful to access your account so that we can take a closer look at this with you. Because we cannot provide account-specific in the Community at this time, I suggest reaching out to our live support team.

To speak with an advisor, visit our Help Center and log in to your account to create a support request. Once you have logged in, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’ and then click 'Continue’.

If you have any questions in the meantime, please let me know. Otherwise, I’d love to hear more about your business. Is this a new venture that you’ve started?

Warmly,

3

Hi Luna,

Yes i’m having issues accessing the my .myshopify.com domain. It still redirect to a .com domain that I bought. But I want to remove it because it is not working properly and I’m customizing the store.

The domain I’m trying to remove is mkjewelryatl.com, as i finish customizing the store I’ll activate it the right way.

Thanks in advance,

4

Hi, @MkJewelry .

Thanks for getting back to me with this additional context. It’s much appreciated. Just to clarify, is the custom domain you’re hoping to remove a third-party domain? If so, you will need to reach out to our live support team so that we can assist you with this (see instructions above).

Warmly,

5

@Luna_1

Yes is a third party domain, however, my main issue is that I can’t see a live version of my store even using the myshopify.com.

There is any workaround to make it happen?

I can’t see any option to live support when I’m logged in.

Thanks in advance,

6

Hey, @MkJewelry .

Thanks for confirming that. Although I would love to help directly, I would need to access your account to understand what may be occuring. Below, I will outline the steps to reach out live support:

  1. To speak with an advisor, visit our Help Center and log in to your account to create a support request.

  2. Click Store Settings:

  3. Click Domains

  4. Click Other

  5. Scroll down to ‘Get Support’:

Please let me know how that goes for you! Once our team has access to your account they will be able to narrow down the issue. Feel free to share this thread with them, so that you don’t have to explain yourself again.

Best,