My bank charger $25 wire transfer fee and doesn’t support Shopify bank for the free instant transfer can this issue be resolved another way?
Topic summary
-
Issue: Attempts to add funds into Shopify Balance are being blocked with a prompt to “try a smaller payment,” which fails even at very small amounts.
-
User reports: Some succeeded when transferring from a checking account but not from savings; others could not fund from either account.
-
Staff update: This is a known issue. Current workaround is to initiate the transfer from the external bank’s platform to the Shopify Balance account using its routing and account numbers. Transfers can take up to three business days. Support is available via the Help Center for case-specific investigation.
-
Guidance provided: Instructions shared on finding and using Balance routing/account numbers to send funds from the bank side.
-
Open questions/concerns: Whether newly activated Balance accounts require a waiting period before funding; continued reports as of July 16, 2024 that the issue persists; requests for in-app transfers instead of bank-initiated transfers. Some banks charge wire fees and don’t support free instant transfers, and no alternative solution was offered.
-
Status: No permanent fix announced; discussion remains ongoing with the workaround as the only actionable path.
1 Like