Dear admin,
Still, the transaction payout status is showing pending. almost completed 1 month. what shall I do?
Topic summary
Issue: A merchant’s transaction payout has remained in “Pending” status for almost one month. (Payout = disbursement of funds to the merchant’s bank.)
Support guidance: A staff member directed the merchant to contact Shopify’s live support via the provided link, stating that account-specific payout checks can only be handled securely there.
Latest update: The merchant reports having used live support but did not receive help or a resolution; the payout is still pending.
Status: Unresolved. No concrete cause, fixes, or timelines were shared in the thread. The only action suggested is continued engagement with live support for account verification and investigation. No screenshots or technical details were provided.
Hi there, @tsdesire .
For this, you will need to reach out to live support, as this is the only secure way we can access your account. Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much!
nobody helped me in live support yesterday also sent the same of my issue until didn’t solved