Hey Everyone!
I transferred a domain from google to Shopify, and it says that it is connected and my primary domain. For some reason, the SSL is still pending after 4 days and the site is not opening.
It is giving me DNS_PROBE_FINISHED_NXDOMAIN
I have placed all the right DNS records it seems like and it says that the domain is connected.
Does anyone have any idea how to fix this?
Hi there @Jakesmith98 !
Thanks for sharing your query and all that information with us here in the Shopify Community!
Would you mind letting me know the domain name in question so I can check it out from my location to see what we can see there?
If you could also check and let me know if you were able to verify this domain via email, that might also help us to narrow down potential causes for this behaviour.
I look forward to checking this out with you in more depth!
this is the domain and I have tried it from different devices and all the same.
Thanks for that domain name @Jakesmith98 !
I am currently being redirected when I click on that link to 'www.ignite/', where it is not returning a store or site.
Could you check to see if there are any redirects in place for this domain, and just confirm for me if this domain was transferred from Google to Shopify (ie Shopify is now the host and registrar) or if this domain was just connected to your Shopify store and is still registered elsewhere?
This should help us to track down the root cause of this behaviour and see how we can get this resolved together!
Is there any way that I can get on a Zoom call with you? This back and forth is going to take hours.
Hi again @Jakesmith98 !
If you need time-sensitive support you can reach out via our Help Centre here.
There you’ll be able to start a live chat or, when available, request a call back if you’d prefer to get phone support.
As we’re not able to guarantee timely replies via the Community here, or access or discuss your account with you securely you can reach out using the Help Centre link above instead!