i have transferred my domain from wix and it says connected but ssl pending. can you please have a closer look and fix it for me?
Hey, @jamesade ! Welcome to Shopify Community!
Has it been 20 days since you initiated a domain transfer from Wix? It can take up to 20 days for a domain transfer to succeed or fail, and while the transfer is in progress the domain may show signs of issues. If it hasn’t been 20 days, I recommend waiting for this timeframe to see if the SSL certificate is provisioned then. The domain will only say Connected on your Domains page and will no longer say SSL pending if the transfer is a success. Additionally, you can check your email for the transfer status as you will be notified about the outcome of the transfer within the 20-day timeframe.
If it’s beyond 20 days since the transfer was initiated and the domain still says SSL pending, it’s best we take a closer look at your domain. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You’ll then see the option to create a support ticket on the next page.