Why is my Trustpilot widget only displaying on the home page?

Store Design
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Topic summary

Issue: A Trustpilot reviews widget embedded in the store footer appears only on the home page and not on other pages.

Latest guidance:

  • Follow Trustpilot’s official Shopify integration for adding a TrustBox widget and configuring it in the theme editor (link provided).
  • Alternatively, use the Trustview Shopify app to display Trustpilot reviews without code, with drag‑and‑drop placement, customization, real-time sync from Trustpilot, and compatibility with Shopify 2.0 themes like FOCAL (app link provided).

Suggested actions:

  • Try the Trustpilot integration steps to ensure the widget is added to the correct templates/sections and configured sitewide.
  • If issues persist, install Trustview, add its widget via Online Store > Themes > Customize, and position it in the footer or any page template.

Key terms:

  • TrustBox: Trustpilot’s embeddable reviews widget.
  • Shopify theme editor: The customization tool for adding blocks/sections across templates.

Status: No confirmation of a fix yet; discussion remains open. Links to the Trustpilot guide and the Trustview app are central to the proposed solutions.

Summarized with AI on December 12. AI used: gpt-5.
1

Hi there,

I embedded a Trustpilot widget in my shop in the footer. The problem is, it’s only displayed on the HOME page but on all the others not… How can I fix it?

https://taneraskin.com/

Best,

Isa

2

Hi @isabellemaria

I hope you are doing good and welcome to the Shopify Community!
I am San from MS Web Designer.

Pls follow this article:

https://support.trustpilot.com/hc/en-us/articles/4402992727314-Trustpilot-s-Shopify-integration-Add-a-TrustBox-widget#:~:text=Add%20a%20widget,-You%20can%20add&text=In%20Shopify%2C%20click%20on%20the,tab%2C%20click%20Add%20a%20widget.&text=You%20can%20configure%20the%20widget%20by%20hovering%20over%20it%20and%20clicking%20Customize.

Regards,

San

1 Like
3

Hi @isabellemaria

I understand your concern about adding your Trustpilot widget on shop Footer.

I have a suggestion that might save you time and effort: you can use the Trustview (https://apps.shopify.com/trustview) Shopify app. This app allows you to display Trustpilot reviews, ratings, and widgets on your store without needing to edit your theme code directly.

Why Trustview?- Ease of Use: No coding is required. Simply install the app and use the drag-and-drop feature in Shopify’s theme editor to position the widget wherever you like.

  • Customizable: Adjust the widget’s style and display to match your branding seamlessly.
  • Real-Time Sync: Automatically updates your reviews and ratings from Trustpilot, ensuring that your customers always see the latest feedback.
  • Theme-Friendly: Works with any Shopify 2.0 theme, including FOCAL, without disrupting your design or performance.

How to Get Started:1. Install the Trustview app from the Shopify App Store.

  1. Open the theme editor (Online Store > Themes > Customize).
  2. Add the Trustview widget to any page and anywhere using the drag-and-drop interface.
  3. Configure and style the widget as needed.

This way, you’ll have a professional and hassle-free solution to display Trustpilot ratings, ensuring your page looks polished and trustworthy for your visitors.

Let me know if you have any questions about the setup!

Best regards,
Team AppElevate