I’ve tried to verify my shopify I’D And it’s coming up with old account name I’ve already change to new and it’s still saying.
The name on the photo ID doesn’t match the name of the account owner
Your payouts from Shopify Payments are on hold
Your Shopify Payments account needs to be verified. You can still make sales while your payouts are on hold.
A document you submitted isn’t valid. To continue using Shopify Payments, resubmit your photo ID in order to verify your identity.
Help please
Hi, there!
Thank you for posting in the Shopify Community, I’m happy to share more context on the error you’ve received.
The error may be related to the name not being changed on your Shopify Payments account. When you update your name and other information in the Shopify admin, your Shopify Payments information is not updated, since they are separate accounts. Because of this, when you upload your ID and the name does not match what’s on the Shopify Payments account, you will receive an error that your ID could not be accepted.
In order to update the information on your Shopify Payments account, you will need to get in touch with our live Support team through the Help Center. We’re available 24/7 by live chat, callback, and email!
I hope this helps, and please let me know if you have any other questions.