Why is my upgraded store still inactive after payment?

Shopify Discussion
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1

Decided to upgrade to the basic package at $29. After paying, this message stating my site is currently unavailable. " What’s really going on? Payment was charged but I couldn’t see my business running. So please help. ticket number= 32185866.

2

Hi, @pocketair .

Thank you for reaching out and providing that information.

Can you provide your URL, so I can take a look on my end? I am not able to access your open ticket as I am not able to authenticate you on a public forum. However, our team should get back to you soon. Once I have your URL I can try to figure out what the issue may be.

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?

Talk soon,

3

@Emily_50

hi Emily.

We have a niche store set up revolving around fans.

https://pocketair93.myshopify.com/admin/shopify_web/oauth/authorize?client_id=8d5b407fd77980d3dcdfe9375bb4a58a&grant_options%5B%5D=per-user&redirect_uri=https%3A%2F%2Fapp.shopify.com%2Fservices%2Flogin%2Fadmin_callback&scope=write_locations%2Cwrite_content%2Cwrite_fulfillments%2Cwrite_gift_cards%2Cwrite_third_party_fulfillment_orders%2Cwrite_merchant_managed_fulfillment_orders%2Cwrite_orders%2Cwrite_products%2Cwrite_inventory%2Cwrite_script_tags%2Cwrite_shipping%2Cwrite_themes%2Cread_analytics%2Cwrite_draft_orders%2Cwrite_price_rules%2Cread_shopify_payments_accounts%2Cread_shopify_payments_payouts%2Cwrite_customers%2Cread_shopify_payments_bank_accounts%2Cwrite_order_edits%2Cwrite_marketing_events%2Cwrite_translations%2Cwrite_locales%2Cwrite_reports%2Cread_discounts%2Cwrite_discounts%2Cread_legal_policies%2Cwrite_legal_policies%2Cread_brand%2Cread_brand_settings%2Cread_shopify_payments_disputes%2Cwrite_online_store_pages%2Cread_returns%2Cwrite_returns%2Cwrite_shopify_credit%2Cread_content_entries%2Cwrite_content_entries%2Cread_content_models%2Cwrite_content_models%2Cread_all_orders%2Cread_disputes%2Cread_subscription_plans%2Cread_all_subscription_contracts%2Cwrite_retail_roles%2Cwrite_analytics_overviews%2Cwrite_apps%2Cwrite_capital%2Cwrite_domains%2Cwrite_home%2Cwrite_images%2Cwrite_meta_tags%2Cwrite_notifications%2Cwrite_online_store%2Cwrite_payment_settings%2Cwrite_publications%2Cwrite_taxes%2Cwrite_users%2Cread_shopify_payments%2Cwrite_shopify_payments_legal_entities%2Cwrite_shopify_payments_accounts%2Cwrite_shopify_payments_payouts%2Cwrite_shopify_payments_dispute_evidences%2Cwrite_shopify_payments_dispute_file_uploads%2Cwrite_billing%2Cwrite_checkout_settings%2Cwrite_delivery%2Cwrite_online_store_bot_protection%2Cwrite_online_store_preferences%2Cwrite_retail_addon_subscriptions%2Cwrite_banking%2Cwrite_customer_payment_methods%2Cwrite_notification_settings%2Cwrite_files%2Cwrite_admin_shop_settings%2Cwrite_payment_terms%2Cwrite_payment_mandate%2Cwrite_online_store_navigation%2Cwrite_customer_data_redaction_requests%2Cwrite_brand%2Cwrite_brand_settings%2Cread_email_sender_configuration%2Cread_shipping_rules%2Cwrite_shipping_rules%2Cwrite_ad_audiences%2Cread_payment_customizations%2Cwrite_payment_customizations%2Cread_app_access_change%2Cwrite_app_access_change%2Cread_shop_owned_app_configuration%2Cwrite_shop_owned_app_configuration%2Cread_admin_notifications_feed%2Cwrite_admin_notifications_feed%2Cread_customer_behavior_tracking_preferences%2Cwrite_customer_behavior_tracking_preferences%2Cread_marketplace_payments_configurations%2Cread_pixels%2Cwrite_pixels%2Cread_custom_pixels%2Cwrite_custom_pixels%2Cwrite_order_refunds&state=d3b19185-e472-4dcc-a374-e8e73f501cd3

4

Hi, @pocketair .

Thank you for getting back to me!

That’s a great business venture, especially right now in the summer!

I am receiving the same error on my end when trying to access your store. Please check your emails, as our escalated teams will reach out to you via email. If you are still having difficulties with your store, I recommend reaching out to our Support Team so they can authenticate you and figure out what the issue may be.

Please let me know if you have any further questions!

Take care,