Is anyone having trouble shipping using UPS? It shows that the rate is $4 less than usps, but one let me choose it. Says “a system error has occurred and is being investigated”.
Hi @Mikepintomusic .
The error that you’re seeing can sometimes mean that there is a potential issue with the UPS account. We can’t confirm this via the Community Forums however as we will need to access your account to troubleshoot this further. So we’ll need you to get in touch with our live support team so that we can take a closer look at your account from our end.
To contact our live support team, you’ll need to login to your store via our help centre here. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team.
Apart from this issue, how are you getting on with the Shopify platform? Are there any specific areas of your store that you’re currently working on that we can help with?
Feel free to share a link to your website if you’d like, and I’d be more than happy to take a look at your store to offer some feedback!