Hi can anyone help, I have a customer wanting to order to Ilias in USA, I have selected this option on my shipping and the service and she still cannot checkout it says unnavailable? Can anyone help?

Hi @ScentedAromas . Do you have a screenshot of the specific error message that your customer is seeing on their end? I recommend going through your shipping rates by navigating to Settings > Shipping and delivery > Manage rates on your Shopify admin, so that you can double check the following: M…

is it because i usually use kg and this is grams for america? [soap gal usa error page.jpg] [usa shipping.png]

@ScentedAromas Thanks for sharing that screenshot. I can see that there are some gaps in your weight-based shipping rates, so perhaps this is why the customer isn’t seeing any of your rates on checkout. You can review the table below for an example of a working weight-based shipping rate: [12-21-…

Let us know how it goes @ScentedAromas !

Why is my USA shipping option unavailable at checkout?

Payments + Shipping & Fulfilment

ScentedAromas July 17, 2022, 8:41am 5

I have done this, I hope it worked!

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Why is my USA shipping option unavailable at checkout?

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