my video shows up as a black screen with a play button. I have added a cover photo and saved the file.
the video still shows up black no cover photo. what am I doing wrong?
Topic summary
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Central issue: A user’s video displays only a black screen with a play button. They added and saved a cover photo (thumbnail), but the cover image still does not appear.
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Context: Tagged as a Shopify theme question. No further technical details provided about theme, video source, or implementation steps.
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Outcome/status: No responses or solutions are provided; the problem remains unresolved.
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Unanswered points: Whether the cover image was configured in the correct setting, if caching/CDN might be involved, or if the video/cover format and placement are supported by the theme.