Why does my Shopify virtual Visa card still say it’s pending a transaction I already purchased? This is what it says in the screenshot: “ The transaction is pending. A transaction receipt will be available once it’s posted.” I use the card for dropshipping. How long does it take to post??
Hi, @Destinyoliver22 !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
It sounds like the transaction you made with your Shopify balance card is pending. Sometimes, transactions can take a few days to be processed and posted. This can depend on the merchant, the payment processor, and the banks involved. I suggest reviewing our Help Center guide to learn more about the different types of transactions on your card, and how long they can take to fully process.
Kindly keep an eye out on the transaction for another 24-48 hours. If you are still having issues, we’ll need to access your account in order to gather more information. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through our Help Center. In order to access our live support, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available live support options.
Talk soon!