Why is my webpage not loading despite trying different browsers?

Technical Q&A
1

Hi,

I’m unable to access my webpage for the past couple hours.

The managing page, myshopify.com works fine.

The first time I encountered the error, I’ve tried different browsers from Chrome to Safari, even mobile versions and different desktops.

Chrome error says: ERR_CONNECTION_TIMED_OUT

Does anyone familiar with this kind of issue?

2

Hi, @clairamaerica .

Welcome to the Shopify community and thanks for sharing your question here.

I understand that your Shopify admin is functioning as expected, however your storefront is not accessible. For better visibility, could you please share the store URL so we can try and replicate the issue above?

In the meantime, I’d like to share our Shopify Store Status page to stay updated on our service areas. You can also log in to view a specific detailed status of your store. At this time, all service areas are operational.

Please let us know if there are any additional error messages you’re seeing.

I am looking forward to your response!

3

the URL: clairamerica.com/

Thank you!

4

Thanks for sharing your URL, @clairamaerica .

I used a Google Chrome browser on a desktop and was able to successfully navigate to your storefront.

Could you try clearing your cookies and cache, rebooting the browser and then reloading your store on your browser? I also recommend loading your store in an incognito or private window to see if the issue persists and rule out any browser issues.

Please let me know if the above steps have worked for you!

5

Thank you for your message, but it still doesn’t work.

It’s strange that you were able to navigate the site..

I’ve tried:

Deleting cache, cookie data on every browsers, incognito mode on chrome, different computer, different mobile phones.

6

I appreciate you trying the above troubleshooting steps, @clairamaerica .

I was also able to load your storefront on an iOS 15.5 mobile device. For further troubleshooting, could you ensure that the web browser is up to date on the latest version? We don’t support every browser, but we do support these ones.

A few other troubleshooting methods to try:

  • Trying to replicate the error on the Shopify Mobile app.
  • Try on another internet connection. Switching to a cellular network on a phone rather than wifi.
  • Ensure you do not have any firewalls or pop-up blockers enabled on the device as these can interfere.
7

Thank you for the help, but I found no luck yet.

I’ve installed shopify mobile app, and I can’t still navigate my store front.

I also checked the cellular network, firewalls and popup blockers, browser versions.

I even check the status of my domain, and it seems everything set to fine.

Please let me know if there’s any other option to try.

Thank you.

8

Thank you for letting us know you’ve tried further troubleshooting methods.

Since you’re still experiencing a display issue on your storefront, I recommend creating a support request via the Help Center. This is because our team may need to take a closer look at your admin/account to ensure there is no further error message. Our team may also look into trying to replicate the issue to see if it persists. For better visibility, I’ve shared the steps below on how to contact our support team.

How to contact Shopify Support:

  • Head over to the Shopify Help Center page and log into your store.
  • Select the topic Account from the options provided.
  • Select Logging in from the subtopics provided.
  • Scroll down to the very bottom of the page and select one of the available support options under Get Support.

Please let us know if you have any further questions or concerns!

9

This is PageFly - Free Landing Page Builder. I would love to provide my recommendations for your store based on 6 years of providing solutions for about 100.000 active Shopify merchants.

Chrome ERR_CONNECTION_TIMED_OUT errors can be caused by browser cache, network problems, outdated network drivers, etc.

If the ERR_CONNECTION_TIMED_OUT error persists after you refresh the web page several times, you can try the ways mentioned in this article, hope it helps you.

https://www.drivereasy.com/knowledge/err-connection-timed-out/

If you feel my answer is helpful, like it or mark it as a solution. Let me know if you have any questions.

Best regards,

PageFly