I keep getting this message from time. Never goes to the pages
Topic summary
Original post reports the store is frequently slow and pages fail to load, with a screenshot of an error message; the exact message content isn’t provided.
Support asks for clarification on the specific error text and shares guidance on likely causes of slow loading:
- Too many apps loading simultaneously.
- Heavy theme customizations increasing file sizes.
- Large images/videos and slideshows.
- End‑user factors (browser, device, internet), which are not controllable.
Recommended actions and resources:
- Remove unused apps and review whether all active apps are necessary.
- Audit theme customizations for performance impact.
- Optimize images using best‑practice tips (link provided).
- Consult Shopify’s “Improving Your Online Speed Score” documentation for more tips and factors beyond merchant control.
- If using a free Shopify theme, Shopify can investigate basic performance improvements.
- Consider hiring a Shopify Expert via the Expert Marketplace.
Status: Unresolved. Further details on the exact error message are needed for diagnosis. The attached screenshot is central but its contents are unclear.
Hi @Redhotdist ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved. To confirm I’m fully understanding, are you able to share a bit more information on the message that you’re referring too?
As for site speed, I’ve gone ahead and made a few suggestions that may help to improve this. There are 4 main reasons customers will experience slow loading times including:
- Too many apps trying to load at one time: The more apps that are running at once, the longer the loading times will be. Determine if you really need all those apps and If you’re not using them at all, then you should remove them.
- Theme customizations: When you edit or customize themes, file sizes can increase and affect your store speed. If you have a heavily customized theme, this may be something to take into consideration.
- Image sizes: The larger the image size and the more videos and slideshows you display, the longer it will take to load. We also have a great blog article with 10 Must Know Image Optimization Tips.
- The end-user/customer browser, device, and internet connection: This is something you won’t have control over of course, but it is good to keep in mind.
Additionally, I recommend checking out our Improving Your Online Speed Score document as it touches on a few more tips and suggestions. If you are using a Free Shopify Theme, we may be able to investigate further to provide basic performance improvements. You can learn more about the support available, in our Support For Themes document.
You may also consider hiring a Shopify Expert. They are trusted third-party agencies and freelancers that work to help improve your business! To learn more, you can check out our Expert Marketplace.
Please let me know if there’s anything else I can assist with.