Just checked. Yes, definitely ticked as a physical product:-) It is charging them shipping. Except at a discounted price.
Topic summary
A store owner reports that after creating a product discount code, customers are receiving shipping discounts even when no code is used. Shipping isn’t free ($0) but is reduced unexpectedly.
Initial suggestions focused on configuration: verify the discount isn’t an “automatic discount” and confirm shipping settings don’t include a free shipping option. The owner confirmed the discount is manual and not automatic.
Further troubleshooting checked product-level settings: ensure “This is a physical product” is enabled so shipping charges apply. The owner confirmed it is enabled and shipping is being charged, just at a discounted rate.
No definitive cause was identified. The helper recommended deeper investigation in the store’s admin and suggested either hiring them or contacting Shopify Support for advanced troubleshooting.
Status: Unresolved. Key questions remain about which shipping profile/rates are being applied and whether any shipping-rate conditions or overlapping discounts are inadvertently reducing shipping costs. A Shopify help link for discount types was provided.