Why is my website preview showing an error?

Shopify Discussion

Topic summary

Website preview shows an error and the custom domain isn’t verified after purchasing through GoDaddy. Screenshots were provided to illustrate the error.

Suggested steps:

  • Confirm the domain is connected to Shopify correctly (automatic vs manual) using the official guide.
  • Clear browser cookies; one screenshot suggested a cookie-related issue. Test in different browsers and mobile.

Current status:

  • User has cleared cookies but issue persists.
  • Domain now shows “SSL pending,” which indicates Shopify is provisioning the security certificate. DNS propagation (global update of domain settings) can take up to ~24 hours, often less.

Key terms:

  • SSL pending: Shopify is issuing the site’s SSL certificate; site may be temporarily inaccessible via HTTPS.
  • Propagation: Time needed for DNS changes to spread across the internet.

Outcome/next steps:

  • Wait for SSL to complete and DNS to propagate.
  • Re-test on alternate browsers/devices.
  • If still failing after propagation, re-check domain connection settings.

Resolution: Ongoing; awaiting SSL completion and user update.

Summarized with AI on February 12. AI used: gpt-5.
1

Hey all,

when i try to preview my website, why its showing me this error? (Please see the attatched images) Ive ttried everything but doesnt work. And on the other end my website URL is not connected since its saying not verified, Ive already verified it and paid for it through GoDaddy. if anyone can help to solve this issue please be

thanks

Screenshot (217).png
Screenshot (217).png1920Ă—1080 213 KB

Screenshot (218).png
Screenshot (218).png1920Ă—1080 130 KB

2

Hi Rahul,

Looks like you’ll want to make sure your domain connected correctly. GoDaddy is a third-party domain, do you recall whether you connected it automatically or manually? We have a full guide here that will take you through the appropriate steps.

Your second screenshot indicates that you might need to clear your cookies. Have you attempted this with the same issue occurring? This third-party guide runs through the steps for all browsers.

Let me know how that goes and if it resolved the propagation error!

1 Like
3

Yep, I’ve tried clearing cookies and all but it doesn’t seem working so now the domain says “SSL pending” ill wait till it gets approved and let you know. Thanks

4

Thanks for the follow-up! SSL pending is a good sign! Keeping in mind that propagation can typically take up to 24 hours but if often complete in less time. Will look forward to your update.

If you attempt to navigate to that page on a different browser or through a mobile browser, are you getting the same redirect error?