Hey my site www.hubdesigns.uk is saying 403 - Forbidden: Access is denied, when I try entering the store to see what it looks like. I recently just paid for the monthly plan and made my store live for customers. Is it a waiting process or is there something I can do.
Thank you.
Hi, @HubDesigns !
Welcome to the Shopify Community! Happy to look into this issue with you. Where did you purchase your domain name www.hubdesigns.uk from? You’ll need to make sure your DNS records are setup to point to your Shopify store.
If the domain was purchased through Google Domains, GoDaddy, or 1&1 IONOS then you can complete the connection automatically. To do this, follow the steps listed in this help document.
If you used a different provider, you’ll have to connect the domain manually. There are two required records for your DNS settings. Below are the steps:
On your domain provider’s website, log in to your account.
Find the DNS settings or domain management area.
Change the following records:
23.227.38.65.@ symbol.shops.myshopify.com.Save your changes.
If you’re having issues, you’ll need to contact your domain provider for assistance in getting these records added / edited. Once this is done, connect your domain to your Shopify store and verify the connection. Here are the steps:
From your Shopify admin, go to Online Store > Domains.
Click Connect existing domain.
Enter your domain, such as johns-apparel.info, and then click Next.
To confirm that your domain is connected to your Shopify store, click Verify connection.
Just so you know, it can take up to 48 hours for your domain to be verified once this process is complete.
Let me know how this goes! Congratulations on being ready to make your store live. Did you run through our new store checklist?