Why is my website showing a secure connection failed error?

Technical Q&A
1

Hi

I used to have my domain recorded with fasthost and things were fine … but recently moved it to my host heart internet for ease.

Since doing so my websites been off .

Tonight I followed the steps and updated my A record IP and CNAME ref .

dnscheck shows its propogated but I still cannot connect , can anyone advide me ?

My web page says this :

Secure Connection Failed

An error occurred during a connection to artinspirations.co.uk. PR_END_OF_FILE_ERROR

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the web site owners to inform them of this problem.

2

@artinspirations

Sorry you are facing this issue, it would be my pleasure to help you.

Welcome to the Shopify community! :blush:
Thanks for your good question.

Please share your site URL,
I will check out the issue and provide you a solution here.

3

Hi, @artinspirations .

Thank you for reaching out and bringing this to our attention!

I’ve taken a look at your store (artinspirations.co.uk) and it looks like the issue has already been resolved. Connecting a third-party domain to Shopify or changing the DNS of a domain can take up to 48 hours to propagate. However, transferring a domain to a different domain provider can take up to a week for the domain to fully transfer and propagate. Can you confirm if you’re still encountering this issue with your domain?

That being said, I think your store looks amazing! Have you considered using something like Shopify Inbox to interact with customers live on your store? Or, as some merchants find this helps add to the professionalism of their online store, would removing the “Powered by Shopify” message in the footer be something that interests you?