hello I. Can’t go on my website this is what it’s showing and when I go on my Shopify account it says “setup in progress and SSL unbelievable “
any help on what to do please
Hey, @Preshmoyo !
I looked up your domain, prestonlingerie.com, using the public domain database, Who.is, and I see it has the DNS records necessary for a domain to be connected to Shopify. For your reference, these are the following:
- A record:
23.227.38.65 - CNAME:
shops.myshopify.com
When a domain is not working properly, it’s usually caused by a problem involving the DNS records. Since your Shopify domain has the correct DNS records, there’s a high likelihood that this issue is caused by something else. We’ll need to access your account in order to investigate the issue and find out how to fix it. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!