I can’t login to my internet site. I sent a support e-mail to resolve this situation, but no one answered. I need urgent help.
My ticket number is 3032798.
Hey, @boxcutterjedi ! Welcome to Shopify Community!
The best course of action in this situation is for us to access your account and investigate why your store has become inactive. We’re unable to provide account-specific support via the Shopify Community at this time, so we can assist you when you contact our support team and speak to them via live chat, email, or callback.
Since you have already created a support ticket via email, I suggest waiting for a response so the team can advise what is happening and what can be done to resolve the issue. Our standard response time for emails is 1-3 business days. Thanks for your patience as our support team works to get back to you as soon as possible.
It’s been 5 days since the mail was sent about my problem but still no answer.