Urgent My website is not working: www.bihotzparis.com This is the message we get: ERR_CONNECTION_REFUSED Can you please help us with this?
Hi, @Bibi22 !
Welcome to the Shopify Community! Sorry to hear your domain is not currently working. Are you using Shopify for your ecommerce store? When I go to your website, I can see that your domain is not currently connected, and it looks like your ecommerce service provider is currently Wix. There is a button letting you know how you can reconnect your domain with Wix. Perhaps your domain registration recently expired. Here is a screenshot of what I am seeing:
If your domain is hosted with Wix, or another third party provider, the steps to connect a third-party hosted domain to your Shopify store are listed in our Help Center. Follow the steps listed, and if you need help changing your DNS records, you will need to reach out to your third party provider for assistance.
Another option is to transfer your domain to Shopify. This means moving your domain to Shopify, so that we host your domain for you, instead of a third party provider. Before attempting to transfer, there are some considerations that I recommend reading through.
Let me know if you have any further questions!