Why is my website's checkout still down after 6 hours?

our website has been down for over 6 hours today with this checkout issue !!! how much longer is it likely to take !! you have not updated the status since 10.53 !!

Hi @fez

pls try this

https://community.shopify.com/c/technical-q-a/how-to-fix-checkout-issues/td-p/1719762

Hi Kani

Apparently this doesnt work (or n/a) on our website thank you anyway but we have been down 9 hours now !!!