Why is my website's footer not rendering on Geopeeker, causing Google Merchant Center suspension?

Technical Q&A

Topic summary

Main issue: A Shopify storefront’s footer (with required policy links) does not render in Geopeeker—used by Google support for checks—leading to a Google Merchant Center (GMC) suspension for “Website needs improvement.” The footer displays correctly for the site owner across devices/proxies but not in Geopeeker.

Findings/diagnoses:

  • Some suggest general trust signals (contact details, country targeting) and site speed checks (e.g., Pingdom), though OP says the core problem is Geopeeker not showing the footer.
  • Multiple merchants report the same Geopeeker rendering gap; Geopeeker support reportedly unresponsive.
  • Technical causes identified by peers:
    • Slideshow set to FULL height at page top can break rendering; switching height to Large (or similar) fixes it, with optional CSS to visually enlarge.
    • Theme animation setting “reveal sections on scroll” can hide the footer in Geopeeker. In Spotlight v14.0, disabling Footer → Theme Settings → “reveal sections on scroll” resolved it.

Actions/outcomes:

  • Recommended: adjust slideshow height, disable “reveal on scroll,” verify speed, ensure footer contact/policies.

Status: Partially resolved with theme-specific fixes; persistent for some users; no official Geopeeker resolution. GMC re-approval outcome for OP not confirmed.

Summarized with AI on December 29. AI used: gpt-5.
3

Hi,

Thanks for your reply. No that is not the issue as I have discussed this
with google several times. The problem is that they are not able to see the
footer of my website. I don’t know the reason why the footer is not shown
to them. They use a tool called Geopeeker which does not show the footer of
my website. They have sent me a screenshot of my homepage and to my
surprise the footer isn’t shown to them. If anyone can let me know why the
footer is not shown to them it is highly appreciated. If I can fix that
there shouldn’t be a problem.