Why is 'No account found with that email' error showing after importing customer list?

Shopify Discussion
1

Hi

I have imported a customer list from wooCommerce into Shopify using the Shopify template for laying out the columns.

If I try the forgotten password link, I get the message ‘No account found with that email.’ Although the email address is definitely in the customer list.

As the site is in development mode, I also tried the forgotten password link on a live site I run. I had the same error.

I tried in Chrome and Safari with the same result.

Any ideas? Thanks

David J

2

Hi @David_J_Tyler ,

When a customer is imported into a Shopify store, an account is not created for that customer by default. What is actually imported is the customers order history and information. However, the customer would still have to create an account on the front end of the site to see their previous history or, at the top of the customer’s page in the admin section, you would need to invite them to create an account. Until an account is created by the client, only you will have access to the customers order history in the admin section.

Hope this helps.