I have set up my collections and linked them properly through navigation and all of them work! WOOT! …except for one that keeps doing a “double” loop.
Hi, @thefoxytee !
Welcome to the Shopify Community! Nice work setting up your navigation links, glad to hear they’re working for the most part.
Thanks for the screenshot of what you’re seeing on the collection page. I have a few questions to help determine what might be happening:
- In Products > Collections, is there more than one collection called Wedding?
- In Products > Collections, when you open the correct Wedding collection, are there products listed?
- What is the URL of the page where you’re seeing the error?
For example, does it end in /collections/wedding ?
Regardless, I recommend checking the menu item you’ve created to see if we can resolve the issue. To do this, here are the next steps:
- Login to your Shopify admin
- Head to Online store > Navigation
- Open the menu that contains this link
For example, Main menu. - Is there more than one menu item titled Wedding?
If so, delete the extra menu item - Next, click Edit next to the correct Wedding menu item
- In the link field, click the
Xto delete the current link - Click the link field and select Collections > Wedding
- Then click Apply changes
- Remember to Save menu
Let me know how checking this menu item goes! Once I have some further information, we can troubleshoot further.
Ok, nowhere is there an “extra” wedding collection. I looked in all the
places you suggested.
Yes, all the products show up under Products>Collections>Wedding on the
correct Wedding collection.
I even check all my other links (the ones that work correctly) and mimicked
them…to no avail 
Should I delete the collection and start over? Do you think it is just a
“glitch”?
None of this is working. What can I try next?
Thanks for walking through the troubleshooting steps suggested. There will be a reason why the collection is not working**. If your store is live and you are comfortable sharing your store URL so I can take a look, that would be helpful**. Otherwise, we can continue to troubleshoot other possible issues.
Can you please confirm that the collection is available for the Online store sales channel? After that**, can you confirm that the products listed in the collection are Active**? Below is a screenshot of what this looks like:
If the Online store sales channel is available, and all the products are showing as active, let’s see if the preview of this collection is working. View the preview from the collection page (the same page in the screenshot above) by clicking View in the top right hand corner. Let me know how the preview looks. Then we can take it from there!
Items are active.
I don’t know how to get to the screen you are showing below. Even more curious, the new collections I made today work fine…like all the others?
Hm, that is curious! Great job making the new collections though.
Thanks for confirming that the products are active. You can find the page from my screenshot above under Products > Collections, and then clicking the name of the collection, in this case “Wedding”. Would you be willing to take a screenshot of this page and share it here? This way I can have a look at the settings / products in this collection and see if we can determine the issue.
If you’re not comfortable sharing, perhaps either trying to make a new collection as you suggested, or reaching out to our Support team directly for authenticated assistance will be the best next step. We can’t provide account specific support at this time via the Community, so we have to do our best troubleshooting with the information at hand. Let me know what you think about sharing a screenshot of your collection page settings, and we can go from there!
I am happy to send a screenshot - If this next step doesn’t work, I’m
thinking of deleting the collection and trying again…
I have sent 4-pictures, two that show one that works called good 1 & 2 and
then the one that is broken, called bad 1 & 2.
Thanks for the reply and troubleshooting thus far! Unfortunately, I am not able to see the screenshots you’ve shared. Where did you send them?
I was able to see the original screenshot in the first message. You can add an image to your post by clicking the camera icon above the text field. That will be the best way to share images here in the Community. Let me know if you’re having troubles with that! Hopefully they can tell us what’s happening here.
Otherwise, as I mentioned, since we aren’t able to provide account-specific support through the Community at this time, it may be easiest to reach out to our Support team directly at this point. Since you will be authenticated for your account, our Support team will be able to look at your admin and collection settings with you in detail.