Hi,
I operate two stores from my account profile but one of them has gone missing and I can’t access it anywhere. I’m worried as I have a big event starting next week.
Note: The actual store is still visible to the public, I just can’t get in the back end.
Thanks in advance
Lord
Hi there, @Lord !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your inquiry, please use this tool to ensure you are using the correct log in credentials when logging into this store.
If you find the error is still happening, please refer to your email to see for any direct correspondence from us about this matter. If any of our internal teams make such changes with any account, we will inform you, typically via email. So please ensure you check all your inboxes.
If you are not finding any of these, please reach out to our live support team. Once they verify the credentials for this specific account, they can open up back end information and dig deeper to see what is happening.
Hello @Lord ,
This is flareAI - Generating Sales from Google Search, on Autopilot. Helping Shopify merchants in generating $5+ million in sales from Google Search.
If my suggestions helps you, please Like and Accept solution to let me know
Can you try log in from an incognito/private window and see if you are able to see the store? Also, try to recover the store through this link.
Better is to reach out to the Shopify support team and they’ll assist with the issue.
Hope this was helpful! Cheers!
Gina
flareAI