As you can see in the screen shot below, the option is greyed out and there is a lock next to it. How do I unlock this?
Hey, @ScottP !
Olivia here from the Shopify team. Thank you so much for posting your question in our forums.
A big thank you for including a screenshot with your post, as that was very helpful in understanding your question. Seeing as you have access to the behavior reports, I assume youâre on the Basic Shopify plan. If your store is on the Basic Shopify plan or higher, then you have access to reports on the behavior of your customers listed in your screenshot.
In order to access the online store cart analysis report (that is locked on your screen) however, your store needs to be on the Shopify plan or higher. Below are some of the key insights these reports can provide for your business:
- How to market your products better online and offline
- Upselling to your best target audience
- Creating promotional pricing and product bundles
- Increase your average order total
You can also check out this page on behavior reports to see more information on the o**nline store cart analysis. If youâre interested in accessing these reports, then you can upgrade your storeâs plan right from the settings of your Shopify account.
I trust that answers your question, but if anything else comes up let me know.
Warm regards,
Not sure why it displays at all if I donât have access to it. Would be better to hide it. At the very least when someone mouses over the lock there should be a âtooltipâ that says to unlock, subscribe to âwhateverâ tier of service.
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Thanks for your feedback, @ScottP .
Thatâs very fair, I do appreciate that. If you have further questions, donât hesitate to reach back out.
Warm regards,
"If your store is on the Basic Shopify plan or higher, then you have access to reports on the behavior of your customers listed in your screenshot.
In order to access the online store cart analysis report (that is locked on your screen) however, your store needs to be on the Shopify plan or higher."
Why didnât you designate more than "your store needs to be on the Shopify plan or higher." Which plan? I donât understand what this means. I am on the âShopifyâ plan or higher. Can you make sense of what I just said? Can you tell me what plan I am talking about?
I still have the cart function locked.
Did you mean that I must wait for the free trial to end, get charged by Shopify for my Basic plan, and THEN I have access to cart details?
Thanks for joining our thread, @crantic .
Iâd be happy to help further clarify for you.
At this time, there are three different plan tiers available for our merchants to choose from. At a glance:
Shopify reports are divided into categories based on the type of information that they show. You can access different types of reports depending on your storeâs subscription plan. In this case, your store must be on the middle plan, also referred to as the Shopify Plan, or higher, meaning the Advanced Shopify Plan.
Note:
Enjoy the benefits of the plan tier of your choice during your trial period by choosing a paid plan. You will not be charged for your subscription until your trial period is over.
I trust that answers your question, but let us know if anything else comes up.
Warm regards,
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Deat olivia , i heve upgreat my basic shopify to shopify , but my cart analysis is still blocked , so to what do i need to upgreat to unlock the cart analysis???
Hi, @Souutje !
Thank you so much for reaching out and joining our thread.
I know you wrote to us some time ago, but I wanted to connect with you to see if you were still experiencing issues with access to features available on your latest plan.
For any future readers that may come across this post, please allow the system to propagate to your new plan tier by logging out and back in. I trust it just needed a few moments to catch up to the change, but if the issue persists do connect with us again.
Warm regards,