Why is only part of my third-party app metafield text translating?

Topic summary

A user is experiencing partial translation issues with metafield text from a third-party app in their store’s metadata section. Some words translate correctly while others are ignored entirely.

Possible causes identified:

  • Translation service limitations with context, complexity, or technical terminology
  • Improper text encoding or formatting before translation
  • Text not being recognized as complete sentences/phrases
  • Translation tool attempting to process code elements

Suggested solutions:

  • Try different translation services (Weglot, Transcy, Langify mentioned as alternatives)
  • Manually format or encode the text differently before translation
  • If using Shopify’s Translate & Adapt, delete the translation on the right side and save to restore default code
  • Contact the third-party app provider for assistance

The issue appears related to how automated translation tools handle technical content or improperly formatted text. The discussion remains open with multiple troubleshooting approaches offered but no confirmed resolution.

Summarized with AI on November 22. AI used: claude-sonnet-4-5-20250929.

It’s possible that the issue you are experiencing with translation is related to the translation service you are using or the way in which the text is being processed.

If you are using an automated translation service, it’s possible that the service is having difficulty translating certain words due to their context or complexity. Some translation services may also have limitations in terms of the languages they can translate or the quality of their translations.

It’s also possible that the text is not being properly processed before being sent to the translation service. For example, if the text is not properly encoded or formatted, it may not be recognized as a complete sentence or phrase, which could cause certain words to be ignored during translation.

To troubleshoot this issue, you may want to try using a different translation service or manually translating the text to see if the issue persists. You could also try formatting the text differently or ensuring that it is properly encoded before sending it to the translation service. If the issue continues to persist, you may want to reach out to the third-party application provider for assistance.