Why is only part of my third-party app metafield text translating?

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Topic summary

A user is experiencing partial translation issues with metafield text from a third-party app in their store’s metadata section. Some words translate correctly while others are ignored entirely.

Possible causes identified:

  • Translation service limitations with context, complexity, or technical terminology
  • Improper text encoding or formatting before translation
  • Text not being recognized as complete sentences/phrases
  • Translation tool attempting to process code elements

Suggested solutions:

  • Try different translation services (Weglot, Transcy, Langify mentioned as alternatives)
  • Manually format or encode the text differently before translation
  • If using Shopify’s Translate & Adapt, delete the translation on the right side and save to restore default code
  • Contact the third-party app provider for assistance

The issue appears related to how automated translation tools handle technical content or improperly formatted text. The discussion remains open with multiple troubleshooting approaches offered but no confirmed resolution.

Summarized with AI on November 22. AI used: claude-sonnet-4-5-20250929.
3

Hello @Dimitrij111 ,

We are Transcy - a powerful translator and currencies converter.

Sorry to hear what you’ve been facing with, but some translation tools not good at handling technical or industry-specific terminology. Maybe the translation tool is not recognizing those words as part of the source language or is unable to find an appropriate translation.

You can try to use a different translation tool to improve this. You should search and consider to use some apps such as:

  • Weglot: automatically detects and translates your store’s content into multiple languages using machine translation, and allows you to manually edit translations as needed.
  • Langify: create and manage multiple translations of your store’s content, including product descriptions, collections, pages, and more.
  • Transcy: automatically detects and translates your store’s content into multiple languages using AI and currencies converter.

Hope these can help. If so, please hit the Like Button or mark this as Accepted Solution to let us know, it means a lot.

Regards,

Transcy team.