Hey @HomeBeyond .
Thanks for reaching out.
Since we are unable to authenticate you for the store in question and take a further look into the specifics of the order, you will need to login to your store using our Contact Us page. This will allow us to securely verify you as the store owner before speaking directly with a Support Advisor.
Once you successfully login to your store, you will be directed to our Help Center. Type in what you need assistance with in the search bar to locate the option to Get Support below the search results.
Let me know if you have any questions.