Customers keep getting the message your order cannot be shipped to selected address. Even my husband tried and got the same message. Was all working fine the day before but not today for some reason.
Topic summary
Customers are seeing an “order cannot be shipped to selected address” error, including a test by the store owner’s husband. It previously worked the day before, suggesting a recent configuration or rate retrieval issue.
The latest guidance: this message typically means shipping rates aren’t being returned to checkout. Without a valid rate, checkout blocks shipping to the entered address.
Recommended checks:
- Confirm the product is assigned to the correct shipping profile (the rules governing how items ship).
- Verify the destination address is within the defined shipping zones (geographic areas you serve).
- Review rate types: flat rates vs. conditional rates (rules based on order total or weight). Ensure the cart meets any conditions set.
- If using a shipping app, confirm its settings and carrier rate retrieval are correctly configured.
An image was provided showing the error, but configuration details are central to resolving it.
No fix has been confirmed yet; action items focus on auditing shipping profiles, zones, rate conditions, and app settings. The issue remains open.
hi @Mac63 ,
The error you are encountering essentially indicates that shipping rates are not being retrieved.
In this case, you need to review all your setup to verify that everything is properly configured.
For instance, please check if the product is associated with any shipping profile, ensure that the address is included in the specified zones, and confirm whether the rates are either flat or conditional. If they are conditional, please confirm that the order total or weight matches the conditions mentioned.
Essentially, please verify if the shipping profile is set up correctly.
On the other hand, if you are using a shipping app, it’s important to ensure that the settings there are also accurate.