For the past few days or weeks, we have been getting inquiries/complaints from some of our customers that their payment was failing. One of our customers sent us a screenshot of the error. It shows “There was an issue processing your payment. Try again or use a different payment method.” She is a long-time customer and has multiple transactions with us. I don’t see any error message on her invoice timeline and no notification from Shopify if there is something we need to update. We are using Paypal as the payment gateway. I don’t know how we will investigate and fix this issue. Could you please take a look?
There are a few requirements that you need to be sure about regarding the card that you are using first though : Must be a postpaid credit card (pre-paid cards are not supported) Must be a full credit card (debit/credit hybrid cards are not supported) Must be a Visa, Mastercard or Amex.
We experienced the exact issue since a couple of days. Some regular customers (and new clients) have problems to pay. I can’t see any error notification in the abandoned card neither in paypal. Anybody knows if there is a bug?
They still haven’t fixed it. Both paypal and shopify are not doing anything. although the reported cases is lower now than before, but it is still happening.
although the reported cases is lower now than before, but it is still happening.