When is Shopify planning to bring back phone support? And my real question is, why do they HATE phone Support so bad??? It’s unreal how they treat people who want phone support as second class citizens. And don’t tell me about the Hell-Hole called Chat…that is nothing but stupidity on high volume. When I have used the Chatty-Chat, it is usually such a complex question, the person on the other end just ends up doing it for me anyway. This would be fine, expect I am NOT getting the experience of the teaching of how to do it myself. So Shopify, WHY DO YOU HATE PHONE SUPPORT SO BAD? Can you please answer that question? Don’t word salad, just answer the question. BRING BACK PHONE SUPPORT!
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Hi @samsharpe
I understand the frustration.
Just providing some context: Shopify just went through waves of layoffs with changes in business strategy, and everyone’s feeling more unease.
As a Shopify Partner, we’re not sure what’s coming next, but it’s likely that they are consolidating their business effort and shifting it mainly towards product development and infrastructure upscale.
Phone supports requires more resources to run smoothly, which can be the reason why they’ve decided to eliminate it for now.
ECommerce is coming into a dry spell season - especially with the economic recession, so I doubt that the return of phone support is gonna happen anytime soon.
All we can do is hang on to each other and keep pushing forward 
Sending you and your business all my best wish.
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It’s beyond frustrating. I’m a business owner, not a website guy. I literally have ground to a halt due to no phone support! I cannot figure out what I need to do in order to grow things. To Shopify management, I know it takes money to run phone support, but it is also to my advantage to go to another platform that provides phone support. So, if you have people like me that move away from you, that will cost you. Phone support costs as well, I would suggest to go in this direction of keeping the customer base happy. Funny thing is, I have used Chat, and it takes longer to go through a problem with them than it did with phone support…and it was such a frustrating experience that the tech on the other end literally ended up just doing what I wanted from their end. So in my opinion, Shopify is expending more money on the Chat than they are on phone support. But I think we may have to seriously evaluate the value of Shopify with the current situation. This company just seems to HATE phone support, and that is not a good thing for the customer journey in the Tech environment. People depend on this stuff. It may take a good law firm and a class action suit against Shopify to make the company understand.
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