On an order in our store, after the customer checked out but before their card was charged, the sales tax amount was “updated” and the amount charged was reduced. The “update” in the sales tax seems to have remove the county sales tax. That tax is due and should not have been removed. Additionally, …

Happening in Kansas as well. @Shopify_77 - a solution is needed ASAP.

We’re having a similar problem. It started at 10AM on December 1; the State sales tax is still being charged, but the county and city sales taxes are not. This is only happening to our sales completed through the POS; web orders still appear to be charging the correct sales tax rates. Shopify suppo…

This one they only collected 3.9% of tax instead of the correct 9.03%! That’s only a little over 40%. [Screenshot 2022-12-02 134414.png] [Screenshot 2022-12-02 134455.png]

Do you have any orders before the new Shopify Tax was implemented that were going to the same city/town and were charged tax correctly? I’m currently compiling screenshots of orders that are from before and after the change side by side so they can clearly see what taxes should be collected and are…

Anyone had any updates on this? I was on chat with Shopify this morning and they have no solution. All of my Colorado sales are still charging sales tax and then “updating” and refunding the customer incorrectly.

Hi– After getting our tax issue escalated to the “tax team” and a LOT of back and forth with them, the end result is we opted out of the new Shopify Tax method. Shopify Tax was calculating tax rates correctly, but it did not take into consideration the unique situation of our store and there wa…

Thank you so much for your detailed reply. I am in the middle of the back and forth with the Tax Team. I am hoping for some kind of direction because we are stuck in a rock and a hard place. We were told we cannot go back to the original tax method because only the new Shopify Tax will collect the n…

That’s really bad news. I hope they’re able to do something for your store! Good luck!

We’re having the same issues for South Carolina too. I’ve reached out to Shopify support team and my ticket remains open. The response I received was that the tax team will be looking at my orders to see if it continues to be an issue. I had to send an invoice from FreshBooks to a business that purc…

Same thing is happening to us now. We released a largely anticipated event and had 70 orders right away. Every one of them had the taxes refunded. We can’t get Shopify on a phone so for over a week we have been chatting. Their only suggestion is to check the category of the product and then to refun…

Why is sales tax getting incorrectly updated on customer orders?

Accounting & Taxes

emkerb September 25, 2023, 2:43pm 21

did you ever get this fixed?? I am in the same boat… it’s been a month and nothing has been fixed.

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Why is sales tax getting incorrectly updated on customer orders?

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