On an order in our store, after the customer checked out but before their card was charged, the sales tax amount was “updated” and the amount charged was reduced. The “update” in the sales tax seems to have remove the county sales tax. That tax is due and should not have been removed. Additionally, …

This is now happening to all of our orders from Arizona. WTF? We need Shopify to properly collect the sales tax for us since we are liable to the state for the correct amount of sales tax, not the amount a third party collected on our behalf.

Now sales tax is being recalculated after checkout in New Mexico as well, but this time it is recalculating to the correct price, but Shopify is still charging us fees based on the original, in this case incorrect, sales tax calculations.

This is happening to us as well. Shopify is refunding city and county taxes that we still owe. This was not a problem before the new Shopify Tax rollout. It appears to have started in early November, but we did not catch it until we started getting larger purchases from our Holiday shoppers. Here’s…

Exactly that. When I contacted them, Shopify support basically confirmed that it was the new sales tax system and estimated tax at check out, but they didn’t think there was a problem. They wouldn’t believe anything was wrong with it until I provided proof from a state source that the tax rate was i…

We’re having a similar problem. It started at 10AM on December 1; the State sales tax is still being charged, but the county and city sales taxes are not. This is only happening to our sales completed through the POS; web orders still appear to be charging the correct sales tax rates. Shopify suppo…

This one they only collected 3.9% of tax instead of the correct 9.03%! That’s only a little over 40%. [Screenshot 2022-12-02 134414.png] [Screenshot 2022-12-02 134455.png]

Do you have any orders before the new Shopify Tax was implemented that were going to the same city/town and were charged tax correctly? I’m currently compiling screenshots of orders that are from before and after the change side by side so they can clearly see what taxes should be collected and are…

Anyone had any updates on this? I was on chat with Shopify this morning and they have no solution. All of my Colorado sales are still charging sales tax and then “updating” and refunding the customer incorrectly.

Hi– After getting our tax issue escalated to the “tax team” and a LOT of back and forth with them, the end result is we opted out of the new Shopify Tax method. Shopify Tax was calculating tax rates correctly, but it did not take into consideration the unique situation of our store and there wa…

Why is sales tax getting incorrectly updated on customer orders?

Accounting & Taxes

RyanF December 2, 2022, 6:06pm 6

Happening in Kansas as well.

@Shopify_77 - a solution is needed ASAP.

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Why is sales tax getting incorrectly updated on customer orders?

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