I’ve been chatting with support and they haven’t given me an exact answer yet, just keep explaining how the system figures tax. Question; do you know if this sale is to a town/city that shares a zip with another town city and those two have different tax rates? For example, the customers physical address is town A, which shares a zip with town B but has a different tax rate, but they list town B as their address on the order? Shopify uses rooftop calculations, not zip based calculations, I think this may have something to do with this issue.
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