I did not sign up for shopify but they charged my bank account a subscription fee. Support please reach out to me asap.
Topic summary
A user is being charged a Shopify subscription fee despite never creating an account.
Support staff provided step-by-step instructions to contact the live support team without logging in:
- Navigate to Shopify Help Center
- Select “Can’t log in to your Shopify account” under Troubleshooting
- Click “I still can’t access my account” on the password reset page
- Access available contact options under “Get Support”
The user initially reported broken links in the instructions. Support updated the Help Center link and confirmed it should now work correctly. Another community member also shared an alternative shortened link.
Status: The issue remains unresolved pending direct contact with Shopify’s live support team to investigate the unauthorized charge.
Hi, @Sherrijones70 .
We can definitely take a closer look into this from our end to investigate that subscription fee charge.
As you don’t have a Shopify account, you’ll need to follow the instructions below to bypass the login page on our Help Center in order to contact our live support team:
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Head over to the Shopify Help Center here
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Under the Troubleshooting heading, select Can’t log in to your Shopify account as seen in the below image
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Next, on the Reset your password page click I still can’t access my account
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On the following page, scroll down to the Get Support heading to view our available contact options, and our live support team will be able to further assist from there.
Link is not working to take me where I need to go as directed in your
email.
try this: https://bit.ly/3cJkx8V
Thanks for letting me know, @Sherrijones70 . I’ve updated the link to the Help Center in my earlier reply, so it should now take you to the correct page.
Let me know if you’re still having trouble reaching out to our live support team.