Why is Shopify debiting $32 from my account with no active store?

Shopify Discussion
1

I have a problem, shopify has been debiting $32 from my bank account for some time.

I haven’t had a store for several months.

I can’t find any contact to explain it either. What should I do?

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Richard

2

Hi there, Richard.

It sounds as though you possibly have a store that has not been fully closed correctly, and so a subscription fee is still being collected each month.

In order for payments to stop completely, you must elect to close your store. You will receive no further bills from Shopify after closing your store provided there are no outstanding charges. The process for closing the store can only be done by the store owner, for a store with no outstanding invoices. The steps are as follows:

  1. From your Shopify admin, go to Settings > Plan.
  2. Click Deactivate store.
  3. If applicable, review the options to switch to the Pause and build plan, or start a new store.
    4.If you still want to deactivate, then click Deactivate store.
  4. Select a reason for the deactivation, and then click Continue.
  5. Enter your password, and then click Deactivate now.
  6. You receive an email to confirm that your store’s deactivated. You can still re-open your store or view your past bills, and your store’s information is guaranteed for 2 years.

If you are having any trouble with this, you cna of course reach out to our live support team. Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. I trust this helps, thank you.