Shopify if holding my funds because of verification issues.
My name is wrong on the verification, when I realized it, I tried to delete it and start over but you can not.
I’ve spoken to multiple agents on this matter, and still the tax team has not reached out to me.
The shopify phone says you can request a call back, but that’s a lie. They’ve taken that feature away.
Hi @Exveetz
Thank you for sharing those details and I understand you are trying to get this ticket escalated and ensure that you are getting a resolution ASAP.
If the ticket has been escalated to the appropriate team already and our authenticated support channels have confirmed that for you, then there is nothing else that can be done at this time. Our escalated support teams can only communicate through email and our standard support does not have the ability to expedite this process any faster. All cases like this are dealt with a high priority.
Our escalated teams work to reply back to all tickets within 3-5 business days, but it can take longer then that sometimes.
This is so frustrating, They’re needs to be a cancel button, for situations like this