Hey did u solve your problem?
Topic summary
Multiple merchants report Shopify Payments placing 120‑day payout holds, account closures, and “reserve” balances that freeze working capital.
Original poster: Funds were released after shipping, then 30 days later a new 120‑day hold froze about $25,000 until December. Support responses are slow and non‑specific; suggested refunds/cancellations are impractical while funds are held.
Others echo similar experiences: payouts moved to a Reserve Fund with no access, cited risk from returns/cancellations. One merchant says Shopify counted manual cancellations as returns, pushing their return ratio above 1% (self‑calculated 0.3%), leading to a shutdown with no warning.
Actions and advice shared:
- Seeking lawyers/joint litigation; one UK merchant is contacting Canadian government departments over ~10k held.
- Switching platforms (e.g., ShopWired) and processors (Stripe or Square), and exporting/backing up themes, transactions, and data.
Outcomes: Mixed. One participant reports not receiving funds back; another later confirms they did receive the money after the full 120‑day period.
Status: Ongoing. Reasons for holds remain undisclosed; no clear way to expedite. Key question—when and how funds are released—often unanswered until the hold period ends.