I had the same issue back in May. It is a disaster. I wish I would have known all the things that could happen if you have a few returns. Shopify will count cancelled orders as returns as well, so you can’t edit orders or cancel during order entry. My entire business was gone overnight. I have been running my business for about 3 years now. They froze my payouts, so I had zero capital or eventually funds from other sources ran out. Then you realize what is really going on. They are not making money of your business. There is no warning either. All I have to say is have a backup plan. This situation ruined my reputation in my industry. I was dumb and took out Shopify Capital payday loans. I would have never started here if I knew what was going to happen. People need to listen to others that are posting threads similar to this. Shopify does not give a damn about you, your family or your dog. They want new customers to sign up and be done in a year or enterprise customers on Shopify Plus. (Read the Shareholder Meeting Notes) You aren’t going to get a lawyer because they are in Canada and Canada sucks. If you think any government entity is going to waste their time with a carp hole platform like Shopify. Good Luck. You need to learn the basics of programming and develop your own site. Get a real payment processor too. I went around Shopify to Strip and Shopify still takes their cut and monitors your payments. They MONITOR everything you do. This is no joke. If you think you backed up your theme and files. Good. They are not on your PC anymore. I work around the clock. Have you ever seen someone access your PC in real time?!?!? It is not a comfortable feeling. Good luck to all, and please build a backup site. Have a plan.
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