Why is Shopify removing "Price Override"??

Retail & Point of Sale

Topic summary

Shopify announced the removal of the “Price Override” feature from its POS system, causing significant frustration among brick-and-mortar retailers who rely on it daily for pricing adjustments, markdowns, and special circumstances.

Main concerns raised:

  • Staff now need calculators to manually compute discounts, increasing checkout time and error risk
  • No separate pricing capability between online store and physical POS
  • Timing is problematic heading into the holiday season when pricing mistakes could cause substantial losses
  • Over 300 products requiring special in-store pricing for some merchants

Shopify’s response:
The company removed the feature to “pave the way for future enhancements” to discount functionality. They later introduced a “Price after discount” field in version 9.2 as a partial replacement.

Current workarounds:

  • Using the new “Price after discount” feature (though users find it cumbersome and unintuitive)
  • Manual calculators at checkout
  • Third-party apps like “POS Variable Priced Products” ($12/month)
  • Custom sales entries for inventory tracking

Community sentiment:
Merchants view this as Shopify prioritizing online functionality over brick-and-mortar needs, with some suggesting the company monetized a previously free essential feature. The replacement solution is considered inadequate compared to the original functionality.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
16

I feel removing this feature makes life as a retail agent much more difficult and provides many more chances for math mistakes. I have items that I do a flash sale on at $15, which are not permanent markdowns. This means I must take each item and decide how much discount to provide by taking the price and subtracting 15, then inputting the discount amount -which is different for each item. This leads to math mistakes when you are busy and makes customers wait

rather than work efficiently. I have no idea why you would take a feature away that makes it more complicated without a replacement-and to be honest what would be a replacement for this feature? It is a price override which is very common in retail all over the world. I do not understand the logic and hope you reconsider and return the feature. I believe if you ask retailers for input, they will say they want the feature so whoever made this decision does not have the feedback from people in the field. I appreciate adding new features but do not understand why you would take away something that functions well. Just add to the features!!

I hope you will add this feature back quickly-as sale and discount season is fast approaching and it is vital to have things efficient during the holiday rush. Each extra step makes it more difficult and less desirable for the customer and the staff.

Sincerely,

Campus Colors

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