Add to this that the way the system works now, if you try to do a price change and treat it as a coupon (let’s say you sell 6 of one item and discount them all by 15%), and the amount of the discount is more than the cost of just ONE of those items, it won’t save the discount. You have to do the discount - it will default to the base retail of one item. You then have to save it, exit out, go back in and re-do the discount again and it will save it the SECOND time only. Talk about bug in the system! But according to @Shopify_77 this is working as intended!
Topic summary
Shopify announced the removal of the “Price Override” feature from its POS system, causing significant frustration among brick-and-mortar retailers who rely on it daily for pricing adjustments, markdowns, and special circumstances.
Main concerns raised:
- Staff now need calculators to manually compute discounts, increasing checkout time and error risk
- No separate pricing capability between online store and physical POS
- Timing is problematic heading into the holiday season when pricing mistakes could cause substantial losses
- Over 300 products requiring special in-store pricing for some merchants
Shopify’s response:
The company removed the feature to “pave the way for future enhancements” to discount functionality. They later introduced a “Price after discount” field in version 9.2 as a partial replacement.
Current workarounds:
- Using the new “Price after discount” feature (though users find it cumbersome and unintuitive)
- Manual calculators at checkout
- Third-party apps like “POS Variable Priced Products” ($12/month)
- Custom sales entries for inventory tracking
Community sentiment:
Merchants view this as Shopify prioritizing online functionality over brick-and-mortar needs, with some suggesting the company monetized a previously free essential feature. The replacement solution is considered inadequate compared to the original functionality.
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