Why is Shopify removing "Price Override"??

Retail & Point of Sale

Topic summary

Shopify announced the removal of the “Price Override” feature from its POS system, causing significant frustration among brick-and-mortar retailers who rely on it daily for pricing adjustments, markdowns, and special circumstances.

Main concerns raised:

  • Staff now need calculators to manually compute discounts, increasing checkout time and error risk
  • No separate pricing capability between online store and physical POS
  • Timing is problematic heading into the holiday season when pricing mistakes could cause substantial losses
  • Over 300 products requiring special in-store pricing for some merchants

Shopify’s response:
The company removed the feature to “pave the way for future enhancements” to discount functionality. They later introduced a “Price after discount” field in version 9.2 as a partial replacement.

Current workarounds:

  • Using the new “Price after discount” feature (though users find it cumbersome and unintuitive)
  • Manual calculators at checkout
  • Third-party apps like “POS Variable Priced Products” ($12/month)
  • Custom sales entries for inventory tracking

Community sentiment:
Merchants view this as Shopify prioritizing online functionality over brick-and-mortar needs, with some suggesting the company monetized a previously free essential feature. The replacement solution is considered inadequate compared to the original functionality.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
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Hello @Skivvies

Thank you for taking the time to share your feedback regarding the removal of the Price override feature from Shopify POS. We’ve read the feedback and understand the importance the ability to apply discounts quickly and accurately are to your business. It is clear that while this update is on the product path to better discounts, removing it has been an inconvenience and we sincerely apologize for that.

We recently released the Price after discount field in the Custom Discount feature for POS to help set the desired end price automatically. The feature shipped in version 9.2 of the POS app and has since released to all merchants this week. This update is an important part of the work we are actively pursuing to improve the overall experience of discounts in Shopify POS.

If you have questions, please feel free to get in touch with us.

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