Unless they replace “price override” with a “price override” feature, this is a bad idea that will cause a slow down and mistakes at the register. Please, please, bring back a quick and easy “price override” feature. Seriously, who was the “genius” that came up with this idea?
Topic summary
Shopify announced the removal of the “Price Override” feature from its POS system, causing significant frustration among brick-and-mortar retailers who rely on it daily for pricing adjustments, markdowns, and special circumstances.
Main concerns raised:
- Staff now need calculators to manually compute discounts, increasing checkout time and error risk
- No separate pricing capability between online store and physical POS
- Timing is problematic heading into the holiday season when pricing mistakes could cause substantial losses
- Over 300 products requiring special in-store pricing for some merchants
Shopify’s response:
The company removed the feature to “pave the way for future enhancements” to discount functionality. They later introduced a “Price after discount” field in version 9.2 as a partial replacement.
Current workarounds:
- Using the new “Price after discount” feature (though users find it cumbersome and unintuitive)
- Manual calculators at checkout
- Third-party apps like “POS Variable Priced Products” ($12/month)
- Custom sales entries for inventory tracking
Community sentiment:
Merchants view this as Shopify prioritizing online functionality over brick-and-mortar needs, with some suggesting the company monetized a previously free essential feature. The replacement solution is considered inadequate compared to the original functionality.
21 Likes