Shopify announced the removal of the “Price Override” feature from its POS system, causing significant frustration among brick-and-mortar retailers who rely on it daily for pricing adjustments, markdowns, and special circumstances.
Main concerns raised:
Staff now need calculators to manually compute discounts, increasing checkout time and error risk
No separate pricing capability between online store and physical POS
Timing is problematic heading into the holiday season when pricing mistakes could cause substantial losses
Over 300 products requiring special in-store pricing for some merchants
Shopify’s response:
The company removed the feature to “pave the way for future enhancements” to discount functionality. They later introduced a “Price after discount” field in version 9.2 as a partial replacement.
Current workarounds:
Using the new “Price after discount” feature (though users find it cumbersome and unintuitive)
Manual calculators at checkout
Third-party apps like “POS Variable Priced Products” ($12/month)
Custom sales entries for inventory tracking
Community sentiment:
Merchants view this as Shopify prioritizing online functionality over brick-and-mortar needs, with some suggesting the company monetized a previously free essential feature. The replacement solution is considered inadequate compared to the original functionality.
Summarized with AI on October 27.
AI used: claude-sonnet-4-5-20250929.
Ridiculously, you can adjust the amount by clicking amount of discount by taking the original price and subtracting the amount you want it to be then that difference is the amount you put in to take off!..example- you want the override to be $15.00 in the end so…
original price is $45.00 -minus $15.00 = $30. So then you push the amount button and enter $30 and then it makes it $15 in the cart!!
See why this is so freaking dumb that they removed it…in rush times it is very easy to make a mistake!!!
Add to this that the way the system works now, if you try to do a price change and treat it as a coupon (let’s say you sell 6 of one item and discount them all by 15%), and the amount of the discount is more than the cost of just ONE of those items, it won’t save the discount. You have to do the discount - it will default to the base retail of one item. You then have to save it, exit out, go back in and re-do the discount again and it will save it the SECOND time only. Talk about bug in the system! But according to @Shopify_77 this is working as intended!
When will the new features be available to us? I just spent too much time DURING THE HOLIDAY SEASON teaching each one of my employees basic math & how to navigate the Amount $ feature instead of percentage. After being in business for 7 years, I fully expect them to accidentally take an extreme percentage off & get a phone call because it just isn’t very clear on how this should be done. I’ve been ok with most of the interesting changes y’all have made ( like making the compare at price a default on bulk edit instead of the cost per item causing one of my employees to put a huge batch of new items on some reverse sale) but when your long time customers are TELLING you to bring it back or fix it, that should be done immediately & prior to the holiday season so we can adequately train our staff ahead of time.
Oh, the “new features” are there. They’ve been there for months. You can now create and use discount “codes”. Apparently that is a great feature that was worth removing the simple price override for. Personally, I haven’t had a need for that yet, but someone somewhere must be happy…anyone?
Why couldn’t your answer simply have been honest and forthcoming with the TRUTH about why your company removed the most useful and necessary feature for small businesses on a daily basis?
SHOPIFY monetized the feature. They didn’t remove it for convenience sake. They removed it for money’s sake. The ONE FEATURE that so many people rely upon. And, what if we want ALL of our products to be able to utilize this function? We have to purchase yet another subscription and add all of our products to yet another app?
Shopify did not think this through at all as some prices actually need to be adjusted UP. Your stupid “Discount Codes” do not allow for this flexibility. And i don’t think you do “…understand that this change may not align with…specific needs”. If you did, you would show your overlords how many folks this actually affects and that it is a feature that should be returned to the product that we all purchased originally.
This is blatant “Bait and Switch” tactics being hidden under the guise of terms like “upgrade” and “new & better features”.
PLEASE RETURN THE PRICE OVERRIDE FEATURE TO THE CURRENT SHOPIFY POS.
I’m so tired of having to explain to my staff why we have another weird work-around bc Shopify does another bizarro move. It’s already so embarrassing to say well our card readers and scanners only connect 1/2 the time bc they locked the pairing so we HAVE to buy their equipment.
How is everyone working around this?? We just started using Shopify POS and we have so many products that we need price override for. I know there’s some app that can do it (I forget the name of it) but any other way you’re managing?
Calculators at the cash. Unfortunately we have not found a workaround for this. We offer special pricing that we don’t want to show online for over 300 products, so this is truly a pain.
Hi all. In the latest changelog for the app (Android), I’m reading: New field for “amount” custom discount allows POS staff to set the desired “price after discount”. The custom discount amount is automatically calculated.
From what I understand it would be an acceptable solution, similar to what price override was. However I’ve update the app on our test device and no such “new field” seems to be there, nor at line level or cart level. Anyone has had any luck with this new update?
Even if this is the case, it makes discounts irrelevant from a reporting level. Also, receipts show discounts that are ambiguous given that prices are constantly discounted. This is still intolerable. Why we can’t just enter a price is beyond me.
@Shopify_77 was an online platform first, and a POS second. They rapidly put together a POS but didn’t take the time to research good quality POS systems before they went live. They still ‘think’ like an online store system, and don’t understand the realities of in store brick and mortar POS needs. They rolled out to many countries prior to perfecting the existing systems. Then they put out a POS migration sales document, trying to convince people to use shopify POS, but in reality, had I used that document before using Shopify, I would have known not to switch. I don’t know if they even realize how unlike a proper POS this system is. I spoke with Lightspeed again the other day out of frustration and was asking questions (ie: how refunds work as one easy example) and they kept saying ‘of course it works like that’. I laughed and laughed! Because my “POS” from Shopify doesn’t work like a regular pos. Questions we didn’t think we had to ask about functionality are now standard when we interview new systems we hope will be a match.
Thank you for taking the time to share your feedback regarding the removal of the Price override feature from Shopify POS. We’ve read the feedback and understand the importance the ability to apply discounts quickly and accurately are to your business. It is clear that while this update is on the product path to better discounts, removing it has been an inconvenience and we sincerely apologize for that.
We recently released the Price after discount field in the Custom Discount feature for POS to help set the desired end price automatically. The feature shipped in version 9.2 of the POS app and has since released to all merchants this week. This update is an important part of the work we are actively pursuing to improve the overall experience of discounts in Shopify POS.
If you have questions, please feel free to get in touch with us.
