Shopify will not reply to any of my emails and I spoken with over 5 agents from the support advisor department. I am very frustrated on getting told that someone will be contacting me and they never do. I have orders I have to fulfill and customers are waiting to receive their products. This is causing a huge decline in my business. Has anyone ever experienced this before? Im not sure what to do and I feel like something isn’t right about this. Someone guide to me the right direction please, this is shady business and I don’t like this at all. My email is Shervinsinatra@yahoo.com, maybe someone can reach me and clear this up!
Hi.
I’m not sure if you already contact with them via the chat, but if you didn’t reach out them this way,
I would like to say that might be better to contact with them via chat service.
It takes time to get the response from Shopify via email, but there is the chat option.
And you don’t need to wait more than 3 mins.
You can talk with them directly, and the chat history recorded which means you don’t need to explain the same thing again and again.
Good Luck.
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Hi, @Shervinsinatra !
Sorry to hear you’ve had a poor experience trying to find out what is happening with your account. From what you have written, I understand you can’t currently fulfill open orders. I completely understand the frustration and confusion this may have caused.
Can you please quickly summarize the issue further? Do you have access to your account? If you do, are there any red banners on your home page? If we are requesting any documentation or information on your homepage via a banner notification, please make sure to submit this information as soon as possible as this can put holds on your account.
If you don’t have access to your account, or there are no banners in your homepage, do you currently have an open ticket number that you are waiting to hear back about? How long have you been waiting for a reply? I can promise you that our team is working hard to get back to you in a timely manner. If our team has let you know that they will be in touch via email, the best thing you can do is sit tight and wait for our team’s reply.
I am unable to provide an update on the situation, as we are unable to offer account-specific support via the Community at this time. If you are not sure if you are waiting for a reply, you can definitely reach back out to our live Support team to request more information on who will be contacting you so that you are aware of the best next steps.