Why is text not appearing on my legal pages?

Technical Q&A

Topic summary

A store owner is experiencing an issue where text content is not displaying on their legal pages (privacy policy, terms and conditions, etc.).

Problem Details:

  • Only email and contact links are visible on these pages
  • Attempted fix of changing text color did not resolve the issue
  • The store is currently password-protected

Current Status:

  • The user has shared their store URL (solved-fit.myshopify.com)
  • Multiple support teams (StoreWatchers and GemPages) have responded and are requesting the store password to investigate
  • The issue remains unresolved and awaiting further troubleshooting once password access is provided

The discussion is ongoing, with support teams ready to diagnose the problem once they can access the protected store.

Summarized with AI on November 24. AI used: claude-sonnet-4-5-20250929.
1

Hello,

I hope someone can help me. On my privacy policy page, as well as my Ts and Cs and all of the rest of the legal pages are not showing text. I have tried to changed the colour of the text but still nothing appears. The only text visible is the email and contact links.

thank you

2

Hello @Matt153p
Please share your store URL.

3

@Matt153p
Greetings from the Store Watchers Support Team! Happy to help you today.

I’ll need your store URL so I can check the issue let you know how to fix it.

4

Hello, so my store is password protected at the moment but here is the url

https://solved-fit.myshopify.com

5

Kindly share the password here or DM me so I can help !

6

Hello @Matt153p

Can you give me your Store password so I can check it for you?

Kind & Best regards,
GemPages Support Team